Caller tracking on a map, along with network tracing, keeps your dispatch staff informed and speeds up power restoration procedures. The system tracks restoration times and causes so you can generate annual reports for regulatory requirements.
Manage network problems better
Integrates with: mail generation postcard system (planned outages), auto-dialers, IVR
Outage manages planned and unplanned electrical outages to improve response times and enhance your utility’s service
Locates the possible outage area quickly when unplanned outages occur
Tracks calls and flags areas affected for dispatch to locate the most likely source of the problem ( likely upstream from areas directly affected )
Identifies the source of the problem through intelligent deduction
Provides front office and affected customers with status reports
Effectively manages the scheduling for preplanned outages to ensure minimal disruptions to your customers
Generates a customer list through CIS data downstream from the selected point of maintenance
Maintains detailed history and reports for Outage regulatory compliance
View updated maps from any location
Allow all relevant staff to view maps from any device including laptops, tablets and smartphones whether in the office or out in the field. These maps are up-to-date and accurate.
Manage the design process from conception to completion
An invaluable pair of tools that allow your planning and staking teams to design new services. Set up using your utility’s standards book, Office Designer will manage the entire process from concept to build while Field Designer supports the staking process in the field.
Export a network model ready for analysis by EA Software
An advanced tool that validates data, ensures the GIS model is accurate, data matches are exact, and manages the start to finish export process to your engineering analysis program.